




Collapsible content
✍🏻 How it works
1) Order: complete all the fields of your personalization and send us the best photo of your dog!
2) Production: after After order confirmation, our team will start working on your portrait.
3) Shipping: after production and quality control, your Your order is carefully prepared and shipped.
4) Reaction: receive your order and send us your feedback!
🚚 Shipping and Returns
The time between payment/completion of the order and receipt at your address will depend on your geographical location and will always be a combination of the production time and normal shipping time:
Design creation time: 2 to 3 business days
Production time: 2 to 4 business days
Shipping time (with tracking number included*):
Continental Portugal: 1 to 3 business days - 3.95€
Madeira/Azores: 2 to 4 business days - 6.95€
Spain: 3 to 5 business days - 5.95€
Rest of Europe: 4 to 8 business days - 11.95€
Our EU customers will not need to pay extra customs fees.
Rest of the world: 5 to 15 business days - 15.00€
During festive seasons, deadlines may be slightly extended. For more information regarding our shipping policy, click here.
*The tracking number will only be updated and sent once the order has been shipped.
Returns:
We only accept returns that comply with our guarantee.
♻️ Details
Production: All the customized clothing pieces by iFrame® are handmade in Portugal always with environmental awareness.
Material: The sweaters have a weight of 280g and are made of 80% Cotton and 20% recyclable Polyester.
Sustainability: Committed to ensuring the best of our values.
Products with certificate STANDANRD 100 BY OEKO-TEX and PETA- Approved Vegan.
🛡️ Warranty
If you are not satisfied with the final result, please contact us. The satisfaction of our customers is one of our priorities, and we will always do our best to ensure that you are happy with your personalized piece.
Our warranty only covers customizations that have any visible damage resulting solely and exclusively from normal use of the product.
For more information regarding the warranty conditions and returns, click here.

Customize once, save forever!
Perguntas Frequentes
at your address will depend on your geographical location and will always be a
combination of the production time and normal
shipping time:
Design creation time: 1 to 2 business days
Production time: 2 to 4 business days
Shipping time (with tracking number included*):
Continental Portugal: 1 to 3 business days - 3.95€
Madeira/Azores: 2 to 4 business days - 6.95€
Spain: 3 to 5 business days - 5.95€
Rest of Europe: 4 to 8 business days - 11.95€
Our EU customers will not need to pay extra
customs fees.
Rest of the world: 5 to 15 business days - 15.00€
For more information regarding our shipping policy, click here.
Yes. All customizations are protected by a 1-year warranty (after receipt by the customer). Our warranty covers all products that have any visible damage resulting solely and exclusively from normal use of the product.
For more information regarding warranty conditions, click here.
Answer richtext
iFrame® custom clothing is available in sizes XS, S, M, L, XL, XXL.
Kids sizes come in 4, 6, 8 and 10 years.
To see all sizes and their measurements, see our Size Guide.
Customized sweatshirts are produced with a weight of 280g and are made of 80% cotton and 20% recyclable polyester.
Customized t-shirts are produced with a weight of 190g and are made of 100% cotton.
All iFrame® sweatshirts are certified with the STANDANRD 100 BY OEKO-TEX and PETA-Approved Vegan.