How can I track my order?

Once the order has been placed, you will first receive a confirmation email:



As soon as the order has been prepared and shipped (through our logistics partner Batch Logistics) you will receive an email from Batch Logistics to consult, at any time, the tracking page for your order using the “Acompanhar Encomenda” button (example below).




On the "Acompanhar Encomenda" page, you will have access to all the details of your order, including the estimated delivery date.

Alongside the example email above, you will also receive all updates to your shipment via WhatsApp (example below).


seguir encomenda logistica envio


If you have any other questions regarding shipments/deliveries, you can contact Batch Logistics directly on the WhatsApp above, which will deal with all incidents. Even so, if you still have doubts, consult the page with all the Frequently Asked Questions from Batch Logistics.


Updated on 08/29/2023