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Frequently Asked Questions
Our necklaces are 45cm long with an extra 5cm adjustable, available in gold, silver, or rose gold.
Your order's delivery time depends on your location and is the sum of the production time plus the shipping time.
⏳ Production time
• 3 to 5 business days
🚚 Shipping time (with tracking number included*)
- Mainland Portugal: 1 to 3 business days — 3,90€
- Madeira/Azores (Sea)- 9 to 15 business days — 5.90€
- Madeira/Azores (Air)- 6 to 9 business days — 9.90€
- Spain: 3 to 5 business days — 4,90€
- Rest of Europe: 4 to 8 business days — 9,90€
(European Union customers do not pay any additional customs fees) - Rest of the world: 5 to 15 business days — 20,00€
During festive seasons or periods with a high volume of orders, delivery times may be slightly longer.
For more information about shipping, see our Shipping Policy.
*The tracking number will be sent as soon as the order has been shipped and becomes available in the carrier's system.
Returns
We only accept returns that meet the terms of our warranty. See our Returns Policy here.
Yes. All iFrame products are covered by a 1-year warranty from the date of delivery. The warranty covers visible damage resulting only from normal use of the product.
For more information about the warranty conditions, click here.
Yes. As you personalise, click the preview button to see a free preview of the product with your photo, text or date, exactly as you will receive it. You see the result before you pay and buy knowing it will look just as you imagined.
Yes! We are constantly restocking everything that sells out, so keep an eye out to know when it's available again!
Yes. All our personalised gifts ship in an iFrame gift box, which works as the wrapping. We do not offer extra wrapping on top of the box.
Personalised clothing ships with a complimentary love bag, which also works as a gift bag.