All our personalized frames are made of MDF and come with a glass protection to ensure the best resistance and durability. Our frames are available only in black, white, and beige and in the 2 sizes below:

Size 1: 21x30cm

Size 2: 30x40cm

The time needed to receive your order includes production and delivery. Count in working days, from payment confirmation, for mainland Portugal:

• Light-up plaques and lamps: 4 to 6 working days
• Tiles, mugs and necklaces: 5 to 7 working days
• Frames and maps: 6 to 8 working days
• Hand-drawn portraits and personalised clothing: 9 to 11 working days

Each product page shows the estimated delivery date for your order.

🚚 Delivery (with tracking number*). Free delivery to mainland Portugal and Spain on orders of €59 or more.

• Mainland Portugal: included in the times above · €3.90
• Madeira and the Azores (sea): add 9 to 15 working days · €5.90
• Madeira and the Azores (air): add 6 to 9 working days · €9.90
• Spain: add 2 to 4 working days · €4.90
• Other European Union countries: add 4 to 8 working days · €9.90 (European Union customers do not pay customs duties)

We deliver to Portugal, Spain and 17 other European Union countries. We currently do not deliver to other destinations.

During festive periods or times of high order volume, delivery times may be longer. For more information, see our Delivery Policy.

*The tracking number is sent by email when the order leaves us and starts updating when the carrier collects it.

Returns
We only accept returns that meet the terms of our guarantee. See our Returns Policy.

Yes. All our products are protected by a 1-year warranty (after receipt by the customer). Our warranty covers only the plates that have any visible damage resulting solely and exclusively from normal use of the product.

For more information regarding the warranty conditions, click here.

Unfortunately, we do not yet offer revision services for our line art portraits (on plaques, clothing, or digital format). Based on the feedback we have received, we are confident that customers will be satisfied with the creativity of our designers and the final result!

No! Whatever photo you want to transform into art, our team of designers will take care of drawing all the details and nuances so you have your best line art portrait!

Yes! If you don't have a photo together, you can send us two or more separately and we will try to combine them to create something special!

Definitely! Our customizations are widely used as gifts on special occasions: dating anniversaries, Valentine's Day, Christmas, among others.

Yes! It is also possible to purchase the portrait in digital format but only together with another (physical) product featuring the same portrait. If you want to receive the digital portrait, take advantage of the discounts before completing your order!

Unfortunately, we can only put one name on your order. This name should be the person who will receive the order at the indicated address; it can be the name of the customer themselves or the name of the person who will receive the surprise!

All personalized lamps and frames are shipped inside an iFrame gift box that serves as wrapping. Unfortunately, we do not offer gift wrapping on top of our box.

Our personalized clothing is sent together with a complimentary love bag (tote bag). Although it does not come wrapped, the love bag can then be wrapped by you to give to someone special!