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Frequently Asked Questions
Our necklaces are 45cm long with an extra 5cm of adjustment, available in gold, silver or rose gold.
The time needed to receive your order includes production and delivery. Count in working days, from payment confirmation, for mainland Portugal:
- Lamps: 2 to 5 working days
- Tiles, mugs, frames and maps: 3 to 6 working days
- Clothing, necklaces and hand-drawn portraits: 4 to 7 working days
These are the times we guarantee. Many orders leave us within 1 or 2 working days and arrive earlier.
Each product page shows the estimated delivery date for your order.
🚚 Delivery (with tracking number*). Free delivery to mainland Portugal and Spain on orders of €59 or more.
- Mainland Portugal: included in the times above · €3.90
- Madeira and the Azores (sea): add 9 to 15 working days · €5.90
- Madeira and the Azores (air): add 6 to 9 working days · €9.90
- Spain: add 2 working days · €4.90
- Other European Union countries: add 3 to 5 working days · €9.90 (European Union customers do not pay customs duties)
We deliver to Portugal, Spain and 17 other European Union countries. We currently do not deliver to other destinations.
During festive seasons we announce an order deadline on the website, with delivery guaranteed in time. For more information, see our Delivery Policy.
*The tracking number is sent by email when the order leaves us and starts updating when the carrier collects it.
Returns
We only accept returns that meet the terms of our guarantee. See our Returns Policy.
Yes. All products are covered by the 3-year legal guarantee of conformity against manufacturing defects. If your piece arrives with a defect, a personalisation error or transport damage, email geral@iframe.pt with photos and we will reprint or replace it at no cost. It does not cover normal wear, misuse or damage after delivery. Full conditions in our Returns Policy.
Yes. As you personalise, click the preview button to see a free preview of the product with your photo, text or date, exactly as you will receive it. You see the result before you pay and buy knowing it will look just as you imagined.
Yes! We are constantly restocking everything that sells out, so keep an eye out to know when it's available again!
Yes. All our personalised gifts ship in an iFrame gift box, which works as the wrapping. We do not offer extra wrapping on top of the box.
Personalised clothing ships with a complimentary love bag, which also works as a gift bag.