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✍🏻 How does it work?
1) Order: confirm all details before finalizing your order
2) Production: After order confirmation, our team will start working on your order/personalization.
3) Shipping: after production and quality control, your order is carefully prepared and shipped.
4) Reaction: receive your order and surprise someone special!
🚚 Shipping and Returns
The time between payment/completion of the order and receipt of it at your address will depend on your geographic location and will always be a combination between production time and production time normal shipping:
Design creation time: 1 to 2 business days
Production time: 2 to 4 business days
Shipping time (with tracking number included*):
Mainland Portugal: 1 to 3 business days - €3.95
Madeira/Azores: 2 to 4 working days - €6.95
Spain: 3 to 5 working days - €5.95
Rest of Europe: 4 to 8 business days - €11.95
Our EU customers will not need to pay extra fees customs.
Rest of the world: 5 to 15 business days - €15.00 For more information regarding our shipping policy, click here.
Returns:
We only accept returns that comply with our warranty.
♻️ Details
Production: All clothing items customized by iFrame® are produced manually in Portugal, always with environmental awareness.
Material: The sweaters have a weight of 280g and are made of 80% Cotton and 20% recyclable Polyester.
Sustainability: Committed to ensuring the best of our values.
Products certified by STANDANRD 100 FROM OEKO-TEX and PETA- Approved Vegan.
🛡️ Warranty
All products are protected by a 1-year warranty (after collection by the customer).
If your personalization doesn't live up to what we promised, we'll reprint it or give you your money back. To do this, you simply need to return the product in the condition you received it!
Our warranty only covers plates that have any visible damage arising solely and exclusively from normal use of the product.
For more information regarding warranty conditions, click here.
Ajuda-nos a espalhar amor!
Cada peça de roupa é produzida com amor para que o possas partilhar com quem mais amas! :)
Frequently Asked Questions
Estamos constantemente a acrescentar personalizações aos nossos produtos para que vocês os tornem únicos à vossa maneira. Caso o produto seja personalizável, os campos de personalização estarão visíveis para serem preenchidos.
The time between payment/completion of the order and receipt of it at your address will depend on your geographic location and will always be a combination between production time and production time normal shipping:
Design creation time: 1 to 2 business days
Production time: 2 to 4 business days
Shipping time (with tracking number included*):
Mainland Portugal: 1 to 3 business days - €3.95
Madeira/Azores: 2 to 4 working days - €6.95
Spain: 3 to 5 working days - €5.95
Rest of Europe: 4 to 8 business days - €11.95
Our EU customers will not need to pay extra fees customs.
Rest of the world: 5 to 15 business days - €15.00 For more information regarding our shipping policy, click here.
Returns:
We only accept returns that comply with our warranty.
Yes. All customizations are protected by a 1-year warranty (upon receipt by the customer). Our warranty covers all products that have any visible damage arising solely and exclusively from normal use of the product.
For more information regarding the warranty conditions, click here.
Unfortunately we can only place a single name on your order. This name must be that of the person who will receive the order at the address indicated, it can be the name of the customer or the name of the person who will receive the surprise!
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