All custom plaques and frames with light are produced from crystal acrylic to ensure the best strength and durability. Prints on crystal acrylic are made directly to achieve the best quality of detail in the print.

iFrame® products have NO vinyl, NO glue and NO stickers. Unlike other personalized products, our printed text and images will NOT rub off, "peel off" or appear crooked.

The printing used on personalized plates is direct printing to ensure maximum detail and print quality.

The time between payment/completion of the order and receipt of it at your address will depend on your geographic location and will always be a combination between production time and production time normal shipping:

1) Design creation time: 1 to 2 business days

2) Production time: 2 to 4 business days

3) Shipping time (with tracking number included*):

Mainland Portugal: 1 to 3 business days - €3.95

Madeira/Azores: 2 to 4 working days - €6.95

Spain: 3 to 5 working days - €5.95

Rest of Europe: 4 to 8 business days - €11.95

Our EU customers will not need to pay extra fees customs.

Rest of the world: 5 to 15 business days - €15.00

For more information regarding our shipping policy, click here.

*The tracking number will only be updated and sent once the order has been shipped.

Yes. All iFrame® products are protected by a 1-year warranty (upon receipt by the customer). Our warranty only covers plates that have any visible damage arising solely and exclusively from normal use of the product.

For more information regarding the warranty conditions, click aqui.

Unfortunately, we do not yet offer a revision service for our line art portraits (on plates, clothing or digital format). With the feedback we have received, we are confident that customers will be satisfied with the creativity of our designers and the final result!

No! Whatever photo you want to turn into art, our team of designers will take care of drawing all the details and details so that you have your best line art portrait!

Yes! If you don't have a photo together, you can send us two or more separately and we'll try to combine them to create something special!

Definitely! Our personalizations are widely used as gifts on special occasions: birthdays, Valentine's Day, Christmas, among others.

Yes! It is also possible to purchase the portrait in digital format together with personalization. If you want to receive the digital portrait, you can take advantage of the 50% discount when purchasing together!

Unfortunately we can only place a single name on your order. This name must be that of the person who will receive the order at the address indicated, it can be the name of the customer or the name of the person who will receive the surprise!

All plaques, frames with light and custom frames are sent inside an iFrame gift box that serves as packaging. Unfortunately we do not offer a wrapping service for our box. Our custom clothing is sent together with a gift love bag (tote bag). Despite not being wrapped, the love bag can later be wrapped by you to give to someone special!