All personalized plaques are made from crystal acrylic to ensure the best resistance and durability. The prints on the crystal acrylic are done directly to achieve the highest quality of detail in the printing.

The plaques and iFrame® frames do NOT have vinyl, do NOT have glue, and do NOT have stickers. Unlike other personalized plaques, our printing of text and images will NOT come off, "peel," or look crooked.

The printing used on the personalized plaques is direct printing to guarantee maximum detail and print quality.

The frames are made of MDF and come with a glass protection.

Customization depends on the model in question. All customizable fields will be available and visible for you to fill in!

The Spotify QR code allows you to link the customization to a song, artist, or playlist on Spotify!

To learn how it works, click here.

The personalized iFrame® plaques are available only in a single size:

Size A5: 14.8cm x 21cm

For our frames, we have sizes 21x30cm and 30x40cm available.

The time needed to receive your order includes production and delivery. Count in working days, from payment confirmation, for mainland Portugal:

• Light-up plaques and lamps: 2 to 5 working days
• Tiles, mugs, frames and maps: 3 to 6 working days
• Clothing, necklaces and hand-drawn portraits: 4 to 7 working days

These are the times we guarantee. Many orders leave us within 1 or 2 working days and arrive earlier.

Each product page shows the estimated delivery date for your order.

🚚 Delivery (with tracking number*). Free delivery to mainland Portugal and Spain on orders of €59 or more.

• Mainland Portugal: included in the times above · €3.90
• Madeira and the Azores (sea): add 9 to 15 working days · €5.90
• Madeira and the Azores (air): add 6 to 9 working days · €9.90
• Spain: add 2 working days · €4.90
• Other European Union countries: add 3 to 5 working days · €9.90 (European Union customers do not pay customs duties)

We deliver to Portugal, Spain and 17 other European Union countries. We currently do not deliver to other destinations.

During festive seasons we announce an order deadline on the website, with delivery guaranteed in time. For more information, see our Delivery Policy.

*The tracking number is sent by email when the order leaves us and starts updating when the carrier collects it.

Returns
We only accept returns that meet the terms of our guarantee. See our Returns Policy.

Yes. As you personalise, click the preview button to see a free preview of the product with your photo, text or date, exactly as you will receive it. You see the result before you pay and buy knowing it will look just as you imagined.

Yes. All products are covered by the 3-year legal guarantee of conformity against manufacturing defects. If your piece arrives with a defect, a personalisation error or transport damage, email geral@iframe.pt with photos and we will reprint or replace it at no cost. It does not cover normal wear, misuse or damage after delivery. Full conditions in our Returns Policy.

Definitely! Our customizations are widely used as gifts on special occasions: dating anniversaries, Valentine's Day, Christmas, among others.

Unfortunately, we can only put one name on your order. This name should be the person who will receive the order at the indicated address; it can be the name of the customer themselves or the name of the person who will receive the surprise!

Yes. All our personalised gifts ship in an iFrame gift box, which works as the wrapping. We do not offer extra wrapping on top of the box.

Personalised clothing ships with a complimentary love bag, which also works as a gift bag.